HP7520 has - on its own - defaulted to ADF mode and ADF has not worked for years - HELP

[Search1943]

The scanner worked perfectly yesterday; however, when I tried to scan a photo today I get the error message stating that I need to load the document into the document feeder (again the DF has not worked in years).  Nothing I have tried will set the default to "flatbed':  turning off/on several times, using my scanning software to set the source to "flatbed" (where is was anyway!).  Tried downloading scanning software from HP and it crashed my computer when tried to execute it.  This is the second time it has done this,.  The first time it reset itself after about 3 weeks!!!!!!!!   The online community seems to report this happening (including ADF failure) happening a lot.

[Raj_05 · Accepted solution]

Hi @Search1943,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a frustrating issue with your HP Photosmart 7520 scanner. Here are some troubleshooting steps you can try.

• Restart the Printer: Sometimes, a simple restart can resolve temporary issues. Turn off the printer, unplug it from the power source, wait for a couple of minutes, and then plug it back in and turn it on again.
• Check Connections: Ensure that all cables connecting the printer to your computer are securely plugged in. Loose connections can sometimes cause communication errors.
• Update Drivers: Make sure you have the latest drivers installed for your printer. You can download and install them from the HP website. Updated drivers may resolve compatibility issues with your scanning software.
• Check Settings: Double-check the settings on both your printer and scanning software to ensure that they are configured to use the flatbed scanner instead of the document feeder.
• Reset Printer Settings: You can try resetting the printer settings to their default values. Refer to your printer's user manual for instructions on how to do this.

Regarding the crashing issue when attempting to download scanning software from HP's website, it's possible that there may be compatibility issues with your operating system or other software on your computer. You can try downloading the software on a different computer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Search1943]

Thanks to all who offered help.  Restarting printer and computer did NOT help and all connection were good.  After a few days, the scanner just started working correctly - using flatbed as default. 

[Raj_05]

Hi @Search1943,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support