HP7640. Trying to Copy, keeps saying "the document feeder was not able to pick up original document

[HUGHCB]

I put a document on the flat bed, press copy, a piece of paper unprinted appears and the screen says "the document feeder was not able to pick up the original document" HELP. Cannot find a way to change the setting.

[Betty0610]

@HUGHCB

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[HUGHCB]

Thanks for this, tried all this as recommended by HP, still the same problem. Trying to copy on the printer flat bed, but have now also tried to use the feeder and the same message comes up. I have checked and there are no bits of paper in the feeder.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JessikaV]

Hi, 

HP printers - Automatic document feeder does not pick paper or feeds too many sheets

Clean the automatic document feeder (ADF)

If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.

1. Get a lint-free cloth and distilled water.

2. Remove the original document from the ADF.

3. Turn off the printer, and then disconnect the power cord.

4. Open the ADF cover.

   
5. Find the paper pick rollers and the separator pad inside the ADF.
   
6. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.
7. Use the damp cloth to clean the paper pick rollers and the separator pad.
8. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.
9. Close the ADF cover.
10. Reconnect the power cord, and then turn on the printer.
    
    

    JessikaV
    HP Support Community Administrator