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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎12-08-2021 05:47 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Other

Printer prints fine from computer iMac but won't scan? There seems to be many people with this same issue running earlier versions of iMac software. A real pain, enough to put me off HP for life.

Category:
9 people had the same question
1 REPLY 1

‎12-11-2021 06:24 AM

HP Recommended

@MikeMGA, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan. To assist you better,

  • Which app are you using to scan?
  • Do you get any errors?

Kindly use the HP Smart app or the Easy Scan app from the App Store to scan from your Mac.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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