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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Help with scanning

1 REPLY 1
HP Recommended

Hi @Rhonda58,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I'd be happy to help you set up your HP printer to allow scanning. Here are the general steps you can follow.

 

  • Check Compatibility: Ensure that your HP printer is capable of scanning. Most modern HP printers come with scanning capabilities, but it's always good to double-check.
  • Connect the Printer: Make sure your HP printer is properly connected to your computer or network. If it's a wireless printer, ensure it's connected to the same Wi-Fi network as your computer.
  • Install Printer Software: If you haven't already done so, install the necessary software/drivers for your HP printer on your computer. You can usually find these on the HP website by searching for your printer model.
  • Open Scanning Software: Depending on your operating system (Windows or macOS), there are built-in scanning utilities you can use. For Windows, you can use the "Windows Fax and Scan" utility or the HP Scan software. For macOS, you can use the "Image Capture" application.
  • Place Document on Scanner: Lift the scanner lid and place the document or photo you want to scan face down on the scanner glass.
  • Start Scanning: In the scanning software, select the scanning options such as color mode, resolution, and file format. Then, initiate the scan.
  • Save or Print Scanned Document: Once the scan is complete, you can save the scanned document to your computer or print it directly from the scanning software.

 

If you encounter any specific issues or need further assistance, please provide more details about your setup or the problems you're experiencing, and I'd be happy to help further.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.