• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-11-2018 03:44 PM

HP Recommended
Product: Officejet Pro 8600
Operating System: Microsoft Windows 7 (64-bit)

The line does not appear when I make a copy or scann on the glass plate.  Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2018 04:46 PM

HP Recommended

Lines on Scan with ADF (Automatic Document Feeder) are typically due to dirt or stain on the ADF scan glass. The ADF scan glass is at the left of the main flatbed.

Use a damp lint-free cloth or tissue to clean the glass strip, especially where the lines show.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-11-2018 04:46 PM

HP Recommended

Lines on Scan with ADF (Automatic Document Feeder) are typically due to dirt or stain on the ADF scan glass. The ADF scan glass is at the left of the main flatbed.

Use a damp lint-free cloth or tissue to clean the glass strip, especially where the lines show.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Was this reply helpful? Yes No

‎10-12-2018 02:06 AM

HP Recommended

You can use copy with a line to help you locate mark on the smaller glass that needs to be cleaned.

 

c04806278.gifc04806277.gif

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎10-12-2018 03:28 PM

HP Recommended

Charles, thanks so much for the solution. Mike 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.