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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-07-2021 11:35 AM - edited ‎05-07-2021 11:36 AM

HP Recommended
Product: OfficeJet Pro 8022
Operating System: Other

This HP OfficeJet Pro 8022 does not have a built-in double-sided scan function, and I am trying to Scan to Email a document that consists of double sided sheets. If I place the first sheet into the feeder and hit Scan, before I can place it back in for the reverse side it automatically completes the scan and sends the email.  How do I configure the printer to hold off from sending and allow me to feed one sheet at a time to build a document?  I have been doing this with a scanning app on my iPhone for the past couple of years, and decided to update to an HP MFD. I am confident this must be possible at the price, but I cannot find anything under settings and frustration is setting in. Any help would be much appreciated. 

Many thanks. 

Category:
1 REPLY 1

‎05-07-2021 08:45 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Use the HP Scan in the HP FULL software solution to scan double-sided pages and "Email as PDF".  The software will guide on how to reload the pages to scan the 2nd side and rearrange the pages correctly.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8020-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will show you exactly how it's done:

 

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

https://www.youtube.com/watch?v=whNBwEeS1o8

@Time 1:44, select "Email as PDF", the rest of the steps are the same and the software will guide on how to reload and scan the 2nd side  and it will automatically rearrange the pages in the right order!  When all is scanned, select "Send" and it will bring up the Outlook Email client with the attached scanned file to email out.

 

These resources will be useful to get the best out of this printer model:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgD-w-Vi1YgNM82aA53fkA-

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan 2-sided documents with HP ...
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