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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-21-2017 04:55 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer series - N911
Operating System: Microsoft Windows 10 (64-bit)

Recently the default name of scanned documents is "Pacific Grove house, legal description0001".  I do not know what or why the name changed?

I want it to be "Scan0001" as it originally was.  How can I make this change?

4 people had the same question
3 REPLIES 3

‎12-21-2017 08:26 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

 From the scan software, go the "Advanced Settings" and select  "Destination" and rename the "Base File Name" ("Scan") to any name. (or just change it to Scan 🙂

 

Thanks.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎12-22-2017 09:30 PM

HP Recommended

"From the scan software, ...." This is where I'm stuck. I can't locate the scan software.  Suggestion?

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‎12-23-2017 06:45 AM

HP Recommended

Hi,

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Start the HP Printer Assistant (printer icon on the desktop), then select HP Scan.

 

For more  scanning resources, click here.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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