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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-30-2022 08:43 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I want to scan images and save them as something better than JPG, how can I do this? I've seen previous so-called "solutions" that say to download the full-feature driver and I've done this but I still only have the option to save as PDF or JPG. What's the point of buying a scanner that can scan to 1200 DPI if I have to save as a crappy JPG? I would also like to use software other than just the HP software, but at this point I would be content with the ability to save as other file formats.

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1 person had the same question
1 REPLY 1

‎01-30-2022 09:39 PM - edited ‎01-30-2022 09:40 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Yes you can save as other formats.
Can you download and install the HP FULL Solution Software for your operating system:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8720-all-in-one-printer-...

 

This example will be helpful:

https://www.youtube.com/watch?v=vOazXjhVeIc
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Under HP Scan,  select "Everyday Scan": it will have the following "File Types" (example)

greenturtle_0-1643603950000.png

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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