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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-30-2022 08:43 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I want to scan images and save them as something better than JPG, how can I do this? I've seen previous so-called "solutions" that say to download the full-feature driver and I've done this but I still only have the option to save as PDF or JPG. What's the point of buying a scanner that can scan to 1200 DPI if I have to save as a crappy JPG? I would also like to use software other than just the HP software, but at this point I would be content with the ability to save as other file formats.

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1 person had the same question
1 REPLY 1

‎01-30-2022 09:39 PM - edited ‎01-30-2022 09:40 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Yes you can save as other formats.
Can you download and install the HP FULL Solution Software for your operating system:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8720-all-in-one-printer-...

 

This example will be helpful:

https://www.youtube.com/watch?v=vOazXjhVeIc
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Under HP Scan,  select "Everyday Scan": it will have the following "File Types" (example)

greenturtle_0-1643603950000.png

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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