• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer

I recently replaced my old Mac OS with a new Mini Mac. Since that change I have been unable to FAX with my HP OfficeJet Pro 8720. I realize there is no connection between my OfficeJet and my computer, so perhaps it is a coincidence. However, I can no longer send a FAX. No one receives FAXes that I attempt to send. I have never had a phone line connected to my OfficeJet, so there must be a WiFi connection to the outside world or something. So how can I now send a FAX like I use to without a phone line?

1 REPLY 1
HP Recommended

You must have been using SnapFax or some other fax service for your older Mac.  

The Mac is sending the fax by email.   You may have a phone number associated with the service and that number gets converted into an email that your receive.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.