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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-08-2017 12:32 PM

HP Recommended
Product: HP ENVY 5530 series
Operating System: Microsoft Windows 10 (64-bit)

I have been scanning pictures on my HP ENVY 5530 series printer for several years simply by manipulating the buttons on the printer that scans to my computer. I need a better resolution, but cannot see where I can make that change. Right now it is 72dpi (according to my cousin, who is trying to do some photo editing of an old picture that I sent her.) When I looked in settings, it says "maximum dpi 600." I am far, far from being an expert at this and just hope there is a simple answer to this problem.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2017 12:54 PM

HP Recommended
@MiasMom wrote:

... simply by manipulating the buttons on the printer that scans to my computer. I need a better resolution, but cannot see where I can make that change...

@MiasMom

 

You need to start you scanning session from a computer, NOT from printer itself and increase dpi from Resolution option.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎11-08-2017 12:54 PM

HP Recommended
@MiasMom wrote:

... simply by manipulating the buttons on the printer that scans to my computer. I need a better resolution, but cannot see where I can make that change...

@MiasMom

 

You need to start you scanning session from a computer, NOT from printer itself and increase dpi from Resolution option.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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