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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-08-2017 12:32 PM

HP Recommended
Product: HP ENVY 5530 series
Operating System: Microsoft Windows 10 (64-bit)

I have been scanning pictures on my HP ENVY 5530 series printer for several years simply by manipulating the buttons on the printer that scans to my computer. I need a better resolution, but cannot see where I can make that change. Right now it is 72dpi (according to my cousin, who is trying to do some photo editing of an old picture that I sent her.) When I looked in settings, it says "maximum dpi 600." I am far, far from being an expert at this and just hope there is a simple answer to this problem.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2017 12:54 PM

HP Recommended
@MiasMom wrote:

... simply by manipulating the buttons on the printer that scans to my computer. I need a better resolution, but cannot see where I can make that change...

@MiasMom

 

You need to start you scanning session from a computer, NOT from printer itself and increase dpi from Resolution option.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎11-08-2017 12:54 PM

HP Recommended
@MiasMom wrote:

... simply by manipulating the buttons on the printer that scans to my computer. I need a better resolution, but cannot see where I can make that change...

@MiasMom

 

You need to start you scanning session from a computer, NOT from printer itself and increase dpi from Resolution option.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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