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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-26-2018 04:33 PM

HP Recommended
Product: HP Officejet 6958
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

My old HP Photosmart died, and in purchasing a new printer, we went with the Officejet 6958 because it better suited our needs. The box says it has automatic 2-sided printing, but when I went to copy my 2-sided work and print it 2-sided (these are hard coppies, not computer documents), it won't do it.  With my old HP, I could load up the top tray, tell it to copy 2-sided, and off it would go! This new printer, when you load the top tray, select 2-sided, and copy....it only spits out one side. The only time I can get it to actually copy and print a 2-sided page is if I use the scanner glass. This eats up time, time I cannot afford. Is there something I'm overlooking, or should I take it back and get a different printer? 

 

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2018 06:57 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

THe ADF does not support automatic 2 sided copying or scanning.  Only the OfficeJet Por 6970 series has that feature.

 

For scanning 2 sided, this resource may be useful:

 

HP Officejet Pro 6960 / 6961 /6968 / 6966 : Scan a 6 pages 2 sided document using the ADF

3:05 move pages around

3:23 Mark pages for deletion

 

For copying, you'll need to reinsert the printed pages back into the Paper Input tray as well as the Original documents back into the ADF.

 

(else, the HP OfficeJet Pro 6970 would have the automatic 2-sided ADF that would be on par with the Old HP Printer you owned)

 

http://www8.hp.com/sg/en/products/printers/product-detail.html?oid=8289589#!tab=specs

 

Scanner specifications Duplex ADF scanning

  • Double-sided

 

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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5 REPLIES 5

‎11-26-2018 06:57 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

THe ADF does not support automatic 2 sided copying or scanning.  Only the OfficeJet Por 6970 series has that feature.

 

For scanning 2 sided, this resource may be useful:

 

HP Officejet Pro 6960 / 6961 /6968 / 6966 : Scan a 6 pages 2 sided document using the ADF

3:05 move pages around

3:23 Mark pages for deletion

 

For copying, you'll need to reinsert the printed pages back into the Paper Input tray as well as the Original documents back into the ADF.

 

(else, the HP OfficeJet Pro 6970 would have the automatic 2-sided ADF that would be on par with the Old HP Printer you owned)

 

http://www8.hp.com/sg/en/products/printers/product-detail.html?oid=8289589#!tab=specs

 

Scanner specifications Duplex ADF scanning

  • Double-sided

 

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-26-2018 07:13 PM

HP Recommended

Thank you so much for responding! I really appreciate it! I guess I'll have to look at my options and see what will work the best for me at this time. Thank you again!

Was this reply helpful? Yes No

‎11-26-2018 08:18 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved.  Hope you will find a printer that suiits your needs!

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-06-2019 10:52 AM

HP Recommended

Hiow to print double sided on office jet 6950

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‎03-06-2019 06:21 PM

HP Recommended

Hi @yeprata  

Thanks for using the HP Support Community.

 

Download and install the FULL feature software.  There is an option to print both sides automatically.

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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