How do I get the scanner of my HP Deskjet 2620 to scan on to my laptop

[Suetypud]

I can scan from printer forms etc but cannot work out how to scan on to my laptop.  I would inform you I am not exactly an IT person 

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Alternatively, this link will also help to download and install the FULL feature software.

https://123.hp.com/us/en/

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

These resources will be useful for this printer model:

HP Deskjet 2652 & 2655: Scan Multiple Pages to a PDF Document

 HP Deskjet 2652 & 2655 : Scan Multiple Photos with Auto Crop

HP DeskJet 2621 | 2623 | 2655 | 2652 | 2631 | E4 error Paper jam & how to clear it

For more scanning tips, click here.

Hope that helps.

[Suetypud]

I followed the instructions given and now it is not printing????

[greenturtle]

Hi,

Was the software download and install successful?

How is the printer connected?  USB cable or Wireless?

What is the error seen on the Computer when it is not printing?

Thanks.

[Suetypud]

No message is coming up and as far as I am aware the installation went okay. I am not good at any IT so all I know is that it shows as an icon on my laptop and when I go into it it comes up okay showing ink levels etc

[greenturtle]

Hi,

Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.