How do I scan a document if my all-in-one printer is connected to a router?

[ifhiseuhg]

Hi,

my Deskjet 3520 is connected to my Asus router. I can printer document with it but how do I scan a document?

[TEJ1602]

@ifhiseuhg, Welcome to HP Support Community!

I see that you'd like to scan documents with your HP Deskjet 3520 printer, as per the printer specifications it does support wireless connectivity and scanning. So, yes you will be able to scan. Refer to the document  How to Scan (Mac) to learn about the scanning possibilities.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ifhiseuhg]

Hi I have tried all the method you suggested but its still not working.

[TEJ1602]

@ifhiseuhg

Is there any error message when you try to scan?

Could you share a detailed description of the issue?

Keep me posted.

[ifhiseuhg]

Hi,

thanks for the reply. I have tried to install all the software from HP but all the software can detect my printer/ scanner. (please see attachment)

Now I can only print from, let say Microsoft words or PDF. But when I want to scan a document there is no way to scan it. I have try using Apple Image Capture (please see attachment) but it didn't detect the scanner too.

Please be award that the Deskjet 3520 is attached to my router. Why I do that? It's because I have use the HP Easy Start software to set up the Deskjet but the software didn't detect the printer.

[TEJ1602]

@ifhiseuhg

You need to add the printer as kind Bonjour Multifunction, try the steps below-

Confirm you are using AirPrint by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure: AirPrint displays in the Use menu

   

Now, try printing and scanning.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ifhiseuhg]

Try this already...not working...i don't know why none of my computer are detecting my printer. I am using 2 Mac and 1 Linux machine. But none detect it.

[TEJ1602]

@ifhiseuhg

Thanks for replying!

Provide me with the following details-

• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!