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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY Pro 6432 All-in-One Printer

Not able to scan Printer HP6432 

1 REPLY 1
HP Recommended

@IanJOliver 

 

Welcome to the HP Community Forum.

 

"How" and "not able" might be describing two different things.

 

=============================================

 

"How", for example, might mean that you lack the instructions or setup to scan.

 

In the case of this type of printer, you most certainly need some form of software or an application to configure the job.

What you use -- and how you set up the job -- depends on the content you are scanning, your network, your Operating System / version, the device you are using.  "Device" might be a Computer running a supported version of Windows or MacOS, a tablet, or a phone running a supported version of Android or iOS.

 

Video

HP Envy 6055e | 6455e| HP Envy 6420| 6455 : How to Scan using HP Smart

 

HP Document - How to Scan

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

=============================================

 

"Not able" might mean that your printer and your device are not connected to the same network.

 

In the case of this printer, remote printing is also perhaps supported -- like the "how", the setup depends on the content, the device, the application, and the configuration.

 

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Section Why can't I connect my wireless printer or print over the network? (Offline)

Section What are the requirements to set up a printer using the HP Smart app?

 

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

 

>>> Open and Read >>> HP printer setup (HP Smart app)

 

NOTES: 

  • Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?
  • Disconnect from Virtual Private Network (VPN) connection before downloading.
  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
  • HP Smart requires that you sign into the application using your HP Account credentials.
  • When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
  • “Share” to email – Before using Share, add your sender email address to the Windows Mail application

 

  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart

 

Help Here:  Unable to download and install the HP Smart printer app

 

 

==============================================

References / Resources

 

HP Envy 6400e – User Guide

 

User Guide - HP ENVY Pro 6400 All-in-One series

 

==============================================

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6432e All-in-One Printer 

OR

HP ENVY Pro 6432 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.