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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
OfficeJet Pro 8740
Microsoft Windows 10 (64-bit)

The HP tech took control of my computer and set one of my computer so that when I go to my printer and tap on "Scan" and then "Computer" and select THAT computer it goes to a shared folder on that computer. I think he used the Printer Assistant on that computer. I didn't see all of what he did, but I need to set up my other computer the same way.

 

Any one got any step-by-step suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Last night I came up with the following, but wasn't able to test it until a few minutes ago and it worked:

  1. Open the HP Printer Assistant.
  2. Click on the Scan tab.
  3. Click on the Scan a Document or Photo button.
  4. In the Scan Shortcuts group, click on Save as PDF.
  5. In the Scan Shortcut Settings group, click on the More link.
  6. Under Save as PDF, click on the Destination button.
  7. In the Save to Folder group, click on the Browse button.
  8. Locate and select the E:\My Documents\Printer2TouchSmart folder.
  9. Click on the OK button.
  10. In the Scan Shortcuts group, click on Save as JPEG.
  11. In the Save to Folder group, click on the Browse button.
  12. Locate and select the E:\My Documents\Printer2TouchSmart folder.
  13. Click on the OK button.
  14. In the Scan Shortcuts group, click on Save as Editable Text (OCR).
  15. In the Save to Folder group, click on the Browse button.
  16. Locate and select the E:\My Documents\Printer2TouchSmart folder.
  17. Click on the OK button.
  18. In the Scan Shortcuts group, click on EveryDay Scan.
  19. In the Save to Folder group, click on the Browse button.
  20. Locate and select the E:\My Documents\Printer2TouchSmart folder.
  21. Click on the OK button.
  22. Click on the Exit button.
  23. When asked if you want to save the following shortcuts, click on the Yes button.
  24. Close the HP Printer Assistant.

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Watch this example that shows you how it's done:

 

Scan to Network Folder

 

If you are referring to saving to a specific scan  folder, then this example will show you how:

 

Scan & save as individual PDF file and also to designated folder  (& change default scan name)

 

For more scanning tips, this link would be useful:

 

Scanning for Dummies

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Last night I came up with the following, but wasn't able to test it until a few minutes ago and it worked:

  1. Open the HP Printer Assistant.
  2. Click on the Scan tab.
  3. Click on the Scan a Document or Photo button.
  4. In the Scan Shortcuts group, click on Save as PDF.
  5. In the Scan Shortcut Settings group, click on the More link.
  6. Under Save as PDF, click on the Destination button.
  7. In the Save to Folder group, click on the Browse button.
  8. Locate and select the E:\My Documents\Printer2TouchSmart folder.
  9. Click on the OK button.
  10. In the Scan Shortcuts group, click on Save as JPEG.
  11. In the Save to Folder group, click on the Browse button.
  12. Locate and select the E:\My Documents\Printer2TouchSmart folder.
  13. Click on the OK button.
  14. In the Scan Shortcuts group, click on Save as Editable Text (OCR).
  15. In the Save to Folder group, click on the Browse button.
  16. Locate and select the E:\My Documents\Printer2TouchSmart folder.
  17. Click on the OK button.
  18. In the Scan Shortcuts group, click on EveryDay Scan.
  19. In the Save to Folder group, click on the Browse button.
  20. Locate and select the E:\My Documents\Printer2TouchSmart folder.
  21. Click on the OK button.
  22. Click on the Exit button.
  23. When asked if you want to save the following shortcuts, click on the Yes button.
  24. Close the HP Printer Assistant.
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