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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-14-2020 04:14 PM

HP Recommended
Product: Example: HP ENVY 7640
Operating System: Microsoft Windows 10 (32-bit)

I attempted to scan a document for the first time on my HP ENVY 7640 and it said that there is a missing software on my laptop. My Laptop does not have a disc slide to insert the disc that came with my printer. I am able to print from my laptop to the printer. Is there any way to make this work?

1 person had the same question
1 REPLY 1

‎01-14-2020 06:36 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

The following resource will help you :


https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources (examples) will show you how it's done:

Download and install software:

https://www.youtube.com/watch?v=iicnDHOt1J8

https://www.youtube.com/watch?v=QQDg9R-o1zU

 

Scan a document:

https://www.youtube.com/watch?v=gTzpBommcuw

https://www.youtube.com/watch?v=L8ix82vKEqc

 

Hope that helps

I am an HP Employee. Although I am speaking for myself and not for HP.
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