• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8730
Microsoft Windows 10 (64-bit)

Hi,

How can one skip entering a PIN when scanning to HP OfficeJet Pro 8730?  Why does a PIN need to be entered EVERY time something is scanned?  With the old HP 8500 it was just a simple "Hit Scan Button > Scan to XXXXX folder" easy.  Now it is unneccessarily tedious to require a PIN every single time a scan is made.  Why?  Further, some members of the family are not computer savvy, could barely the 8500 without a PIN (we're talking printed directions on the printer so they don't forget the two steps).  Now there's a PIN involved, why?  How can I get rid of needing to enter a pin at all?  It's more or less a business office, but family uses the computer all the time and there's no need for a PIN.  

How can I get rid of the printer requiring a PIN for common functions like scanning / printing / copying?  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Swipe your finger from teh top to the bottom of the screen and tap the wifi or Ethernet icon to locate the IP address.

 

From your PC browse to that IP address, the EWS page is shown.

 

Open the Scan tab.

 

Assuming you refer to Scan to Email click on Scan to Email Setup within teh Scan to Email section.

 

Set 'To' as Blank and set 'From' as Default From.

 

Click Edit for the active profile and ensure the  Security PIN is blank.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Swipe your finger from teh top to the bottom of the screen and tap the wifi or Ethernet icon to locate the IP address.

 

From your PC browse to that IP address, the EWS page is shown.

 

Open the Scan tab.

 

Assuming you refer to Scan to Email click on Scan to Email Setup within teh Scan to Email section.

 

Set 'To' as Blank and set 'From' as Default From.

 

Click Edit for the active profile and ensure the  Security PIN is blank.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

It worked!  Thank you!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.