• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-17-2017 09:37 AM

HP Recommended

Why can't you provide a option to be configured through the printer menu itself? That will be much much easier. I don't have problem with Cannon printer and I have to use it all the time while scanning multiple pages into one Single PDF. Why HP printer does not have this option on the prnter settings menu?

Was this reply helpful? Yes No

‎12-17-2017 09:41 AM - last edited on ‎03-22-2019 11:59 AM by Retired

HP Recommended
@klu666 wrote:

Why can't you provide a option to be configured through the printer menu itself? That will be much much easier. I don't have problem with Cannon printer and I have to use it all the time while scanning multiple pages into one Single PDF. Why HP printer does not have this option on the prnter settings menu?

They do have that setting.  Make sure Separate file for each scanned page is unchecked.

 

 

HP Seperatefileforeachpage.jpg

 

Was this reply helpful? Yes No

‎02-22-2018 07:07 AM

HP Recommended

Hi,  I do not see the 'advanced settings" option in my software, can you direct me.  thx, SF

Was this reply helpful? Yes No

‎02-22-2018 07:41 AM - last edited on ‎03-22-2019 12:00 PM by Retired

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

 

Let us know.

 

Was this reply helpful? Yes No

‎03-30-2018 04:20 AM

HP Recommended

There are actually 2 possibilities from the printer itself:

 

- If you have one side pages to scan, you can just put them into the upper tray and they will scan into a single PDF

- If you have 2 sided pages, you’ll have to scan them one by one on the flatbed scanner. Here is how to do it on a USB key but the same applies to Scan to email:

Scan to USB Drive > Settings > Scan Source > Flatbed scanner >Multiple Pages

Scan your first page then put the 2nd one and press OK and so on until you scanned the last page. Then press Done

 

 

 

Was this reply helpful? Yes No

‎02-26-2019 07:02 AM

HP Recommended

I unchecked the box, but it didn't change to the option of scanning multiple pages.  It had been working fine until recently.  It does, however, scan multiple pages when using the sheet feeder.  Should I try reinstalling the software?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.