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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-12-2019 09:26 AM

HP Recommended
Product: HP Officejet Pro 9019/Premier printer
Operating System: Microsoft Windows 10 (64-bit)

I've a new printer and it will scan all items with a choice of photo formats but none for pdf or any other format.  I've downloaded the full set of drivers but it still only allows this one choice. I need pdf. I can do this on my old HP printer but not my new one. How do I fix this?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2019 08:32 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please ensure that the FULL featured software is installed,

 

This resource will show you how.

 

Then check out these resource to scan.  The option to Save as PDF is there,

HP OfficeJet Pro 9025 | 9028 | 9020 | 9015 | 9018 : Scan a 2 sided brochure & merge to 1 page

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎07-12-2019 08:32 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please ensure that the FULL featured software is installed,

 

This resource will show you how.

 

Then check out these resource to scan.  The option to Save as PDF is there,

HP OfficeJet Pro 9025 | 9028 | 9020 | 9015 | 9018 : Scan a 2 sided brochure & merge to 1 page

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-13-2019 06:56 AM

HP Recommended

 I assumed that all the software had been downloaded when it was first set up. I went to HP downloaded the full software and now I have what I need. Thank you for your help. I appreciate it.

Was this reply helpful? Yes No

‎07-14-2019 07:17 PM

HP Recommended

Hi @OlGranny ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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