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- HP Community
- Printers
- Scanning, Faxing, and Copying
- How to enable "Scan to computer" on an OfficeJet Pro 8028e

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07-27-2021 10:31 AM
I am trying to enable scan to computer. When I open HP smart and go to the scan tab I get the below message. I set the printer up and do not remember locking anything. How do I unlock this?
Thanks
Dominic
Solved! Go to Solution.
Accepted Solutions
07-27-2021
01:08 PM
- last edited on
07-28-2022
11:22 AM
by
AgathaV
Hi,
To enable Scan to Computer you would need to install the HP Basic or Full Feature Software option for your printer.
Please download and install the latest software by following HP Easy Start Offline below, once completing the software installation you may open your printer software (the printer icon added to your desktop), click Scan and then Manage Scan to Computer to activate front panel scanning:
HP Customer Support - Software and Driver Downloads
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
07-27-2021
01:08 PM
- last edited on
07-28-2022
11:22 AM
by
AgathaV
Hi,
To enable Scan to Computer you would need to install the HP Basic or Full Feature Software option for your printer.
Please download and install the latest software by following HP Easy Start Offline below, once completing the software installation you may open your printer software (the printer icon added to your desktop), click Scan and then Manage Scan to Computer to activate front panel scanning:
HP Customer Support - Software and Driver Downloads
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
07-29-2021 05:56 PM
I found it in HP Smart. I logged in as admin using the PIN. Then there is a settings tab all the way to the right. I was able to unlock it from there. I should have told you I already had HP Smart installed. Thanks.