How to save scan as jpg files using HP Smart

[FinnL]

I use HPSmart when doing a scan. The scan is ok online, but can not be saved as a jpg file.

The created file is 0 bytes.

[Barachiel · Accepted solution]

Hi @FinnL ,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you are facing issues in saving Jpg file while you scan using HP Smart.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

How long are you facing this issue?

Did you try any troubleshooting steps before contacting HP Forum's?

Meanwhile I would recommend you to try un-installing and re-installing the HP smart app and try it again.

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[FinnL]

After a manuel re-installation everything works ok.

I wonder why the apps wasn't updated automatically as windows was supposed to do.

and I'm very confused that HP Smart suddedly is called HP All-in-one printer remote.

[Barachiel]

Hi @FinnL ,

Thank you for responding,
It's great to have you back 😉

Glad to hear it's working. If you need further assistance, feel free to reach out. Take care!

And Thank You for being a Valuable Member of our HP Family. 😉