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- HP Community
- Printers
- Scanning, Faxing, and Copying
- How to scan a document from HP Smart

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08-12-2020 11:11 AM
I'm trying to scan a document but when I click "scanner" in the HP smart option nothing happens.
How scould I do to scan a paper dodument to a pdf-file and store it on the computer?
08-12-2020 11:43 AM
Hi,
Thanks for using the HP Support Community.
Is the printer connected to the network? Perhaps, can do a restore to the wireless and try to connect using HP Smart app again?
This resource shows how to reset the wireless to defaults for the printer:
https://www.youtube.com/watch?v=TWBAFvOJuGk
After a successful reset, try to connect the printer using HP Smart before attempting to Scan a document and Save as PDF file.
The following examples would be useful (using HP Smart on Win 10 computer):
https://www.youtube.com/watch?v=kRzEcKkwQlc
https://www.youtube.com/watch?v=C0N5r48uCag
Hope that helps!
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