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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Envy 4500

I would like to know how to scan a multiple page ( 4+ pages ) document into ONE pdf file .  I  get one of the pages scanned, save it ( under a file name ); and when I try to scan the 2nd or subsequent pages & save them under the same file name, the system  tells me that "Filename.pdf already exists.  Do you want to replace it? "   If  I  click on the " Yes" button,  all that is in the file is the last page that I scanned. I have unable to find an " Add " button in the top right corner of the Scan dialog box / screen   (  like I saw when I was trying to solve this issue via help from Google ).  As it stands now, my 4 scanned pages are in under 4   separate document names;  and I still have a 20+ page document I need to scan in ( and PREFERABLY into ONE pdf - not 20 - plus  PDFs  which is what I'll end up with - unless of course, someone can help me solve this issue.  And, just as an fyi, I was able to successfully scan 10 photos  into ONE pdf file a few months ago ( with this HP Envy 4500 & with the same laptop I'm using now.  The Scan Dialog box / screen DID have a " + " ( Add ) button  on it , whereas  the " Document to pdf " box doesn't ?  Please help !!  Thank you,  Phyllis

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @PhylK36 ,
Welcome to the HP Support Community!

 

To scan multiple pages, the resolution must be set to 300 dpi. In your case, I recommend a resolution of 200 dpi or lower.

You can find more information here.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
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View solution in original post

3 REPLIES 3
HP Recommended

Hello @PhylK36 ,
Welcome to the HP Support Community!

 

To scan multiple pages, the resolution must be set to 300 dpi. In your case, I recommend a resolution of 200 dpi or lower.

You can find more information here.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Thank you, your suggestion(s) really helped me, and I was able to scan 15 + pages into ONE pdf ( and it didn't take me all night to do that !! ).  Thanks again.  Phyllis

HP Recommended

You’re welcome.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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