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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer

I want to scan a double sided id card, to a single page.

I definitely had this option in the past, but I can't find it any more.

There is such option to copy (and print immediately), but I want to scan to a computer without printing.

 

Did HP removed this option from the scanning software?

2 REPLIES 2
HP Recommended

Thank for the detailed reply, but I don't see the answer to my question. How can I scan to a computer an ID card, so both sides will be on the same page?

The double-sided option creates a separate page for each side, and it's not what I want.

 

I have a scan like this saved on my PC, so this option was available some time ago.

 

Thanks.

HP Recommended

I'm using Windows 11, and I tried both HP Smart, and the software you attached screenshots of, in the previous comment.

I can install any compatible software if needed.

 

I'm not asking how to do it manually by combining photos, I'm looking for and option that was available before. 

I can also photocopy manually two sides of the ID by re-inserting the same page, but there is a built-in option to photocopy the ID from both sides and print them on a single page. I'm looking the same functionality in the scanner.

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