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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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How to scan from my HP 8020 printer to my computer using my printer

HP Recommended
HP Office Jet Pro 8020
Microsoft Windows 10 (64-bit)

I would like to scan photos and documents straight from my scanner to my computer. I used to be able to do it, or at least scan to my email, but I'd like to scan from the printer/scanner to my computer. How do I do that?

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HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-officejet-pro-8020-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI) 

How to use "Scan to Computer" properly 


Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Your instructions did not help. The link you sent would not download. I can only scan by going to my PC and do the process from there. On my old Office Jet, I could scan right from my printer to my PC. Do you have any other tips to try?

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HP Recommended

Hi 

 

Spoiler
Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-officejet-pro-8020-all-in-one-printer-...

Did you click on the "Download now"?  It is working when we tried on Chrome browser.

 

After successfully install the HP FULL software, enable Scan to computer.

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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How do I  scan documents straight from my scanner to my computer. 

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