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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-04-2020 10:24 PM

HP Recommended
Product: HP Office Jet Pro 8020
Operating System: Microsoft Windows 10 (64-bit)

I would like to scan photos and documents straight from my scanner to my computer. I used to be able to do it, or at least scan to my email, but I'd like to scan from the printer/scanner to my computer. How do I do that?

44 people had the same question
4 REPLIES 4

‎09-04-2020 11:45 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-officejet-pro-8020-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI) 

How to use "Scan to Computer" properly 


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



1 person found this reply helpful
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‎09-07-2020 12:10 PM

HP Recommended

Your instructions did not help. The link you sent would not download. I can only scan by going to my PC and do the process from there. On my old Office Jet, I could scan right from my printer to my PC. Do you have any other tips to try?

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‎09-08-2020 07:26 AM

HP Recommended

Hi 

 

Spoiler
Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-officejet-pro-8020-all-in-one-printer-...

Did you click on the "Download now"?  It is working when we tried on Chrome browser.

 

After successfully install the HP FULL software, enable Scan to computer.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎09-30-2020 07:41 AM

HP Recommended

How do I  scan documents straight from my scanner to my computer. 

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