cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
PhotoScanner1
New member
2 1 0 0
Message 1 of 5
275
Flag Post

Solved!

How to scan multiple individual photos. I've done it for years. Now screen choices changed. Unable.

HP Recommended
HP Envy 5540

For years I have been scanning photos of all sizes from photo albums. I scan multiples 2 to 6 at a time. I was able to set scanner to identify individual photos. After scanning it would pop up with each photo beautifully captured, separately. I have been away from this for at least 6 months. Now the screen looks different. The scan setting choices are more limited. I have to choose a specific size to scan or scan the entire screen which attaches all the photos together. How to I get back to the old scanner settings? As is, this method is useless to me. I use my PC and Windows 10 if that helps.

1 ACCEPTED SOLUTION

Accepted Solutions
ShlomiL
Level 17
Level 17
33,791 15,022 5,685 13,504
Message 4 of 5
Flag Post
HP Recommended

Hi,

As listed on my previous post, this can be done by using the HP Scan software, if you don't find it on your PC please reinstall the Full Feature software included on my post.

 

What you describe is the HP Smart app which is a different scanning solution, which does not allow auto crop as HP Scan.

 

You would need to use the HP Scan app for your printer, which looks similar to the following example:

ShlomiL_0-1642225157961.png

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4
ShlomiL
Level 17
Level 17
33,791 15,022 5,685 13,504
Message 2 of 5
Flag Post
HP Recommended

This can be done using the HP Scan Software, search for HP Scan and see if you may find the HP Scan with your printer name in the results, else install the latest full feature software:

https://ftp.hp.com/pub/softlib/software13/COL61235/mp-147821-1/Full_Webpack-40.15.1230-EN5540_Full_W...

 

From within HP Scan select Save as JPEG.

Set the Item Type as Photo and the Page Size as Detect Photos, be sure to include some spacing between the photos on the Flatbed, then click Scan and it will auto detect separate images.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
PhotoScanner1
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi  Shlomi,

I am not given the option to save as jpeg or anything else until I scan first.

 

The choice: Page Size as Detect Photos is no longer an option. It used to be. Was there a big update that I can undo?

Here's what my screen shows:

I can check 'detect edges' or not (It makes no difference in how it scans)

Photo or Document

Scan area: Entire scan area

                     Letter

                     A4

                     4 x 6

                     5 x 7

Color or Gray

Resolution 75 dpi to 1200 dpi

I create beautiful photo books from old photo albums. I cannot now.

I appreciate your help...any other suggestions?

 

 

Was this reply helpful? Yes No
ShlomiL
Level 17
Level 17
33,791 15,022 5,685 13,504
Message 4 of 5
Flag Post
HP Recommended

Hi,

As listed on my previous post, this can be done by using the HP Scan software, if you don't find it on your PC please reinstall the Full Feature software included on my post.

 

What you describe is the HP Smart app which is a different scanning solution, which does not allow auto crop as HP Scan.

 

You would need to use the HP Scan app for your printer, which looks similar to the following example:

ShlomiL_0-1642225157961.png

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
Florentine
New member
1 1 0 1
Message 5 of 5
Flag Post
HP Recommended

Thanks for replying. I have the same question. But I don't understand your answer. Are you saying we can put multiple photos on the scanner glass and it will scan them all and then we can separate and save them individually. Other scanners can do that and I assume my office jet pro 9015e can too. Using Mac.

 

Would you kindly be more specific?

Thank you.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation