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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Document - How to Scan
HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support
Install the Full Feature Software
Open the Printer Assistant shortcut > tab Scan > Enable the Scan to Computer feature
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Printer - Software
- Windows -
HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.
Basics - Printer Software
Note: Skip part(s) that are not relevant to your situation.
Uninstall the full driver printer software from Programs and Features
Restart computer and Sign in
Install a new copy of the Full Feature Software
Restart computer and Sign in
Full Feature Software / Full Driver printer software
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<
HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only
After the software is installed, Restart the computer and sign in.
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The installation of the full driver generally adds at least two shortcuts to the Desktop.
Note: HP Scan is not installed (only) when the printer supports Scan.
Printer Assistant
HP Scan
When needed / wanted, enable "Scan to Computer" using the Printer Assistant
Open the Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable
Example - Windows - Full Feature Software - Installed in Programs and Features
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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HP OfficeJet Pro 9015e All-in-One Printer
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