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- How to setup scan to email hp 9018e

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04-20-2024 08:04 PM
I previously had a hp 8620 with a very easy scan to email . It stored all them emails with no problems. I now have a hp 9018e. I am trying to find how to setup email so I can scan to email straight from the printer or computer. It tells me to go to 123.hp.com and download full version of software. I have done that and still get the same message on the screen to go to 123.hp.com. Please help I am so confused.
04-20-2024 08:38 PM - edited 04-20-2024 08:53 PM
Did you get the printer connected to the network? That needs to be done first.
If you can print from your windows 11 system then you should be able to do a scan. Let try that first.
On your PC bring up HP Smart. Does it see the printer? Does it show "ready" and is there a scan button?
If you cannot scan then you need the full feature software. Here is the windows 11 package Apr 2024
If you cannot print then the following can help
WiFI setup video
https://www.youtube.com/watch?v=4Xd8hHc-zk0&ab_channel=CopyPrintScan
There can be problems if the modem has the same name (SSID)
for both the 2.4 and the 5ghz band as explained here.
OfficeJet Reference
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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