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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-20-2024 08:04 PM

HP Recommended

I previously had a hp 8620 with a very easy scan to email . It stored all them emails with no problems.  I now have a hp 9018e. I am trying to find how to setup email so I can scan to email straight from the printer or computer. It tells me to go to 123.hp.com and download full version of software. I have done that and still get the same message on the screen to go to 123.hp.com. Please help I am so confused.

1 REPLY 1

‎04-20-2024 08:38 PM - edited ‎04-20-2024 08:53 PM

HP Recommended

Did you get the printer connected to the network?  That needs to be done first.

 

If you can print from your windows 11 system then you should be able to do a scan.  Let try that first.

On your PC bring up HP Smart.  Does it see the printer?  Does it show "ready"  and is there a scan button?

 

BeemerBiker_0-1713666552687.png

 

 

If you cannot scan then you need the full feature software. Here is the windows 11  package Apr 2024

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6100-SJ0001_Full_W...

 

If you cannot print then the following can help

WiFI setup video
https://www.youtube.com/watch?v=4Xd8hHc-zk0&ab_channel=CopyPrintScan

 

There can be problems if the modem has the same name (SSID)

for both the 2.4 and the 5ghz band as explained here.

OfficeJet Reference

 

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