Hp 8720 not scanning to pdf

[DDCDDS]

my HP OfficeJet Pro 8720 is not scanning to PDF where it has never been a problem in the past it scans to Microsoft Word instead, but you can’t even read it if it’s in word it’s just mumble jumbo. to scan anything I have to use the JPEG option

[Kuroi_Kenshi · Accepted solution]

Hi @DDCDDS,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer not scanning to pdf!  

We're thrilled to have the opportunity to assist you and provide a solution.

Check HP Scan Software Settings

• Open HP Scan on your computer.
• Select "Scan to PDF" as the file type.
• If PDF is not an option, reinstall the HP Smart or HP Scan software.

Use HP Smart App

• Download HP Smart from the HP website or Microsoft Store.
• Select Scan > Save as PDF and try scanning again.

Reinstall Printer Drivers

• Uninstall the printer from Control Panel > Devices and Printers.
• Download and install the latest drivers from HP Support.

Reset the Printer

• Turn off the printer and unplug it for 2-3 minutes.
• Plug it back in and restart.

Use Windows Fax & Scan (Alternative)

• Open Windows Fax & Scan (built-in on Windows).
• Click New Scan, select PDF, and scan your document.

Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,