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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-31-2022 11:57 PM

HP Recommended
Product: HP OfficeJet Pro 9023 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hi there,

 

the settings for "scan to computer" are disabled on my new printer. How do I unlock/activate this function?

 

Screenshot 2022-09-01 at 07.52.51.png

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2022 11:03 AM

HP Recommended

Hi @FeliceMass,

Scanning to a computer is supported on Windows Computers only, not on Mac computers.

 

You may scan using the HP Easy Scan or the HP Smart app from a Mac Computer.

 

You may enable Webscan on the printer EWS page as suggested, this will allow scanning from that page, not from the printer from panel

 

Another alternative to setup scanning from the printer screen would be HP Smart app Shortcuts, Scan to Email or Scan to Folder, these allow scanning to a mac computer from the printer through a network connection.

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎09-01-2022 06:02 AM

HP Recommended

Valsimot_0-1662033477584.png

Settings, on the left side Security -> Administrator settings -> Enable Webscan from the list




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Was this reply helpful? Yes No

‎09-01-2022 11:03 AM

HP Recommended

Hi @FeliceMass,

Scanning to a computer is supported on Windows Computers only, not on Mac computers.

 

You may scan using the HP Easy Scan or the HP Smart app from a Mac Computer.

 

You may enable Webscan on the printer EWS page as suggested, this will allow scanning from that page, not from the printer from panel

 

Another alternative to setup scanning from the printer screen would be HP Smart app Shortcuts, Scan to Email or Scan to Folder, these allow scanning to a mac computer from the printer through a network connection.

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-01-2022 10:04 PM

HP Recommended

Thank you for your help. I am quite surprised that scan to computer works only for windows pc. However I have found my way using scan to folder as per your hint.

Thank you

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