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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-21-2024 04:55 PM

HP Recommended

I am looking for HP HD PRO 42inch scanner calibration sheet.

Where can I get the calibration sheet as I can not find mine. got lost during relocation

Category:
1 person had the same question
2 REPLIES 2

‎06-23-2024 03:07 PM

HP Recommended

Hi @jwsmith1979,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your scanner.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time your scanner was working fine?

- Were there any changes made to your scanner recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎06-23-2024 05:29 PM

HP Recommended

Part number should be q1277-60032

 

Go to partsurfer.hp.com to confirm it is compatible with your model.

I see that HP does not list it on the HP Parts Store so you will either need to contact an HP Service dealer or check Ebay/Amazon.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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