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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎08-14-2024 01:19 AM

HP Recommended
Product: HP Scanjet 5000 s4

Hi i have this error that says "A scanner error has occured. Be sure the scanner is properly connected and turned on. Ex=220"

whenever i open  HP smart document scan software.

The scanner is properly connected to my PC and is detected, the scanner is turned on. 

I can use the default scanner app, but since it can't scan to PDF. I need to use the hp scan software but this error always appearing. can't create new profile also in hp scan software

I already reinstalled the software and driver and still the same. 

need help 😞image (9).png

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