• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-24-2021 03:10 AM

HP Recommended
Product: HP 250 OfficeJet
Operating System: macOS 11.0 Big Sur

Hello.

 

I want to scan some documents but the printer does not work.

When going to Scan > Computer, I can see "Make sure that scanning software has been installed" on the printer.

 

Similarly, HP smart app says "Make sure your document is within the specs of the document feeder and fully seated in the tray.", even though I insert a sheet of paper.

How can I scan them with HP 250 printer?
I installed the HP Smart App and set it up but I have never inserted a CD attached to the printer yet.
Do I need to use it?

Thank you in advance.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2021 04:21 AM

HP Recommended

You’re much welcome @cr09 , great to see it is working now!

 

HP Easy Start used to install the printer only, you shouldn’t see any icon for it indeed.

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎09-24-2021 03:40 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and try scanning using the HP Easy Scan application and check for any difference.

 

Note: if you get any permissions problem. see below support document from Apple to resolve a such, due to an issue caused by a recent security update:

https://support.apple.com/en-us/HT212756

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-13-2021 02:59 AM

HP Recommended

Dear Shlomi,

 

I tried to reinstall the software (Essential and Easy scan) but I am still unable to scan documents.

I use the latest MacOS 11.6.

Was this reply helpful? Yes No

‎10-13-2021 03:00 AM

HP Recommended

Screenshot 2021-10-13 at 17.59.41.png

Was this reply helpful? Yes No

‎10-13-2021 03:08 AM

HP Recommended

Dear Shlomi,

 

The reason why the documents weren't scanned was I placed them on the wrong position.

Thank you for your big help.

 

By the way, HP Easy Start icon does not show up in menu. Instead, I am able to use HP Utility and HP Easy Scan.

Is it all right?

Was this reply helpful? Yes No

‎10-13-2021 04:21 AM

HP Recommended

You’re much welcome @cr09 , great to see it is working now!

 

HP Easy Start used to install the printer only, you shouldn’t see any icon for it indeed.

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.