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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-18-2021 04:50 PM

HP Recommended
Product: HP Envy 5535

Hi, 
For some reason I am no longer to scan to email anymore. When I do, it tries to load then then the following appears:

" Server Connection Error The Printer was unable to connect to the server. Check the internet connection and try again, or set a proxy address" 

I have reset to factory settings, unplugged the thing all to of no avail. Everything else seems to be fine. I printed out the HP Network Configuration Page and understand very little of the 3 pages.

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3 people had the same question
3 REPLIES 3

‎08-18-2021 04:53 PM

HP Recommended

The two most common causes of a printer not finding a server are a wrong Gateway address in the network settings or bad/wrong DNS settings in the network setup. Usually you can have 2 DNS entries and one is typically supplied by your ISP and setting your secondary to Google  (enter address 8.8.8.8) will usually ensure that your printer can find servers outside your network.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-18-2021 04:55 PM

HP Recommended

Thank you for reaching out so quickly Repairatrooper!  My apologies, however, can you please tell me in a little more detail on how to do all that? Where do I enter the 8.8.8.8?

 

Thank you!

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‎08-18-2021 07:43 PM

HP Recommended

Hi,

I can provide some guidance but I have never actually used this particular model before.

 

If you go to the embedded web server of the printer by typing the IP address of the printer into address bar of your browser. You will then want to find a tab that says network settings, which may be a sub menu under one of the primary menus that come up. Once you find the Network tab you are looking for DNS settings, there will be a primary and secondary. Change the secondary to the suggested 8.8.8.8.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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