Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-06-2023 12:44 PM - edited ‎01-06-2023 12:47 PM

HP Recommended

I have a HP Envy 6455e, and when I scan there is no PDF option. I have JPG, TIF, and others. Its weird cuz I thought I scanned to PDF when I first got the printer, but now there is no PDF option. I scan lots of work documents and if this printer can't handle PDF then its going back. 

1 REPLY 1

‎01-06-2023 01:14 PM

HP Recommended

@DFHelper 

 

Welcome to the HP Community Forum.

 

@DFHelper wrote:

Product:  HP ENVY 6455e All-in-One Printer 

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown


I have a HP Envy 6455e, and when I scan there is no PDF option. I have JPG, TIF, and others. Its weird cuz I thought I scanned to PDF when I first got the printer, but now there is no PDF option. I scan lots of work documents and if this printer can't handle PDF then its going back. 

 

Yes, the printer supports Scan to PDF.

FeaturesPrint from phone or tablet; Two-sided printing; Scan to email; Scan to PDF
Scan File FormatJPEG, TIFF, PDF, BMP, PNG

 

How to Scan

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

You do need to know your Operating System / version.

 

How you scan depends on the printer software or application supported in that Operating System.

 

Examples and "how-to" help

 

Videos

HP Envy 6055e | 6455e| HP Envy 6420| 6455 : How to Scan using HP Smart

 

HP Envy 6055e | Envy Pro 6455 : How to Print a 2 sided Document with HP Smart

 

Technology Tips - HP Envy 6000 | HP Envy Pro 6400 series printers - Playlist

 

HP Envy Pro 6455: How to set up printer on Win 10 PC with HP full solution software

 

HP Envy Pro 6455 : How to Scan 2 sided Documents with HP Full solution software on Windows 7/10 PC

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6455e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.