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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I cannot find my recent scans

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@CommunityUser23 

 

Welcome to the HP Community Forum.

 


@CommunityUser23 wrote:

Product:  Unknown

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown


I cannot find my recent scans


 

OK -- how can we help

 

Files, including those scanned with your printer or with software on your computer / tablet / or Mac, generally follow some kind of naming convention.  Given the variety of apps and software, the name can certainly vary -- in many cases, the word "scan" is part of the name created.

 

Do you need help searching your account for files?

 

Relevant to Windows

 

If yes, I've used this search tool for years -- free version

Fast, accurate, and works in all recent versions of Windows

Tree Size Free

 

You do have to select at least a starting "folder".

 

It is easy to step down the list of folders - the action is very similar to stepping down in any directory / folder structure that you use in your device (computer / tablet).

 

For example, if you like, start with your entire User Account or perhaps your Pictures or Documents folders.

 

The software does not show you thumbnails or images of the data -- it does list your files by name.

 

For example, if your Scan files all start with the word "scan", look for these in the list(s).

 

Once you have found a likely candidate (folder where your data might be located), open File Explorer (if using Windows) and look at the data in the folder.

 

General Example - Tree Size Free

Tree_Size_Free_Sample_3Tree_Size_Free_Sample_3

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@CommunityUser23 

 

Welcome to the HP Community Forum.

 


@CommunityUser23 wrote:

Product:  Unknown

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown


I cannot find my recent scans


 

OK -- how can we help

 

Files, including those scanned with your printer or with software on your computer / tablet / or Mac, generally follow some kind of naming convention.  Given the variety of apps and software, the name can certainly vary -- in many cases, the word "scan" is part of the name created.

 

Do you need help searching your account for files?

 

Relevant to Windows

 

If yes, I've used this search tool for years -- free version

Fast, accurate, and works in all recent versions of Windows

Tree Size Free

 

You do have to select at least a starting "folder".

 

It is easy to step down the list of folders - the action is very similar to stepping down in any directory / folder structure that you use in your device (computer / tablet).

 

For example, if you like, start with your entire User Account or perhaps your Pictures or Documents folders.

 

The software does not show you thumbnails or images of the data -- it does list your files by name.

 

For example, if your Scan files all start with the word "scan", look for these in the list(s).

 

Once you have found a likely candidate (folder where your data might be located), open File Explorer (if using Windows) and look at the data in the folder.

 

General Example - Tree Size Free

Tree_Size_Free_Sample_3Tree_Size_Free_Sample_3

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.