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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-19-2021 09:12 AM

HP Recommended
Product: HP Envy 5010
Operating System: Microsoft Windows 10 (64-bit)

When I try to scan a photo I cannot select jpg option as it is not showing in my app

1 REPLY 1

‎05-19-2021 06:24 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try using the either the HP Smart app (download from Microsoft Store) or the HP FULL software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5000-all-in-one-printer-series/14...

 

These resources will be useful:

https://www.youtube.com/watch?v=NUVX0DB9YeE

 

These other resources will be useful for the printer you have:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjBuNu9WX21yCfp3n2WWPvy

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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