I cant scan, it shows an error message when I click on scan document or photo

[damixx]

Good day, I installed the printer to my new router and I cant scan, when I go to the option scan a document or photo an error message pops up, showing that "The HP officejet 4620 series was not found. The option to manage scan to computer shows that is enable and I can scan now.  Please help Thanks.

[jabzi · Accepted solution]

Hello, 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

[sowmyaCM]

Hello,

I understand that you are getting error while scanning,

Please check below link, which may help you to fix issue,

https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/document/...

[IPGRicky]

Hi,

This is vignesh B.

Welcome to HP Consumer Support Forum. I am happy to assist you!

1. First of all, the main cause of this issue is the printer software is not properly configured. That's the reason it says it couldnt communicate with the printer which is a false message.
2. To resolve this issue, please kindly go through the below troubleshooting steps.
3. Please kindly uninstall the software competely first. Please make sure there is no entry in "programs and features" that's related to the HP Officejet Pro 8600 Printer.

Please use this link to download the microsoft fixit uninstaller to remove the software completely. This clears the registry entries as well.

Link: https://support.microsoft.com/en-in/help/17588/fix-problems-that-block-programs-from-being-installed...

4. Please press and hold the Windows button and hit "R" button to open the run window.
5. Please type "services.msc"
6. Now, please look for WIA service listed. Please right click and restart that particular service.
7. Now, please look for Shell Hardware Protection service listed. Please right click and restart that particular service.
8. Now, please turn off the printer, computer and the router. Please wait for 15 seconds and turn on all the devices in the same order.
9. Now, please try to install the new software and check if it works.

Link to download the drivers : https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

Please let me know in case of any other issues. Hope this resolves the issue

Please contact 1-800-474-6836 for any assistance. We work 24*7.

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Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

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