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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Ron92449
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I have a 8710 and my printer is stuck on "scan only / DO NOT DELETE" and I cannot get it to print

HP Recommended
HP Officejet Pro 8710
Microsoft Windows 10 (64-bit)

I somehow screwed up and got my printer to be "frozen" on this setting "scan only/DO NOT DELETE" which is preventing it from printing from my outside Wi-Fi source from my laptop.  I cannot find any application or setting on the device to change this nor on my computer.  Any suggestions?

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Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @Ron92449,

 

I'd like to help!

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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