Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-24-2019 02:41 PM

HP Recommended
Product: HP Officejet Pro 8610

I can't scan.  It worked fine last week, but now I get a message that the ADF cover is open.  But it isn't.  I've tried a dozen times.

1 person had the same question
1 REPLY 1

‎04-25-2019 06:41 PM

HP Recommended

@unhappyscanner

 

Welcome to HP support community.

 

Lift the top cover of the ADF. 

Figure : Lift the ADF cover

Image: Lift the ADF cover to access the rollers and separator pad.

Check if there is any blockage or dust particles, if you find any, clean them,

Close the ADF cover tightly at both ends.

Figure : Close the ADF cover tightly at both ends

Image: Close the ADF cover tightly at both ends

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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