I'm trying to make copies of photos on the copier but it only prints in black and white.

[TueTeach]

I am trying to use the copier to copy some pictures (not from the computer). I can only get it to print in black and white. I want them to look like the originals in color. It used to copy in color. I don't know what changed. 

[A_Gayathri]

Hi @TueTeach,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Color LaserJet Pro MFP M182nw is only copying in black and white and it used to copy in color, there are a few things you can check to resolve this issue:

Check Copy Settings:

• On the printer’s control panel, go to the Copy menu.
• Look for a setting related to color options, such as Color Mode or Copy Color.
• Make sure that it is set to Color instead of Black & White.

Verify Toner Levels:

• Check the toner levels for the color cartridges (cyan, magenta, yellow) to ensure they are not empty or low. If a color cartridge is empty, it might default to black and white.

Printer Configuration:

• Sometimes, printer settings might be changed inadvertently. Check the printer's configuration via the printer's web interface:
  • Find the IP address of your printer (usually displayed on the control panel or available in the network settings).
  • Enter the IP address into a web browser to access the printer's web configuration page.
  • Look for any settings related to copy color or printing preferences and ensure they are set correctly.

Firmware Update: Update the firmware on an HP printer

• Make sure your printer’s firmware is up to date. Sometimes firmware updates can resolve unexpected issues.

Reset to Default Settings:

• If none of the above steps work, you might try resetting the printer to its factory default settings. This can sometimes resolve configuration issues.

Consult the Manual:

• Refer to the user manual for detailed instructions related to copying and color settings.

Refer to this document: HP Color LaserJet Pro MFP M182nw User manual 

I hope this helps. 

Take care and have a good day.

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