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Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-28-2025 06:03 AM

HP Recommended

Sorry to say that didn't help. And now I can't even scan at 300 dpi ... get the same error message as I do when trying to scan at 600 and 1200 dpi. Scanning at 200 dpi works though.

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‎02-28-2025 10:41 AM

HP Recommended

Hi @TJ622 
Connect the printer directly to a wall socket.

 

I'm not an employee of HP, I'm as volunteer here.
         
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‎02-28-2025 11:25 AM

HP Recommended

Already doing that.

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‎02-28-2025 11:50 AM

HP Recommended

Hi @TJ622 

 

Sorry, please contact this address here: repair center 

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
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‎04-03-2025 04:26 AM

HP Recommended

Hi. I'm having the same issue. Scanning over 300 dpi does not work. 
I'm using also a Windows computer. There scanning over 300 dpi works fine with the same Laserjet
Pro 200 color. The issue occurs on a Mac mini with Sequoia 15.4. 

 

I hope anybody can help. Thank you in advance.

 

Kind Regards

 

MicRa

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