I want to scan multiple pages on my HP OfficeJet Pro 8025e.

[George8075]

I have an HP OfficeJet Pro 8025e   When scanning multiple pages I receive a message that scan can not complete check is the printer connected to the computer.  It is.

[Dragon-Fur]

@George8075 

Welcome to the HP Community --

Ideas

If using Wireless connection, switch to Ethernet.

Ports	1 USB 2.0; 1 Ethernet; 1 Wireless 802.11a/b/g/n; 1 RJ-11 Fax
Wireless capability	Yes, built-in WiFi 802.11 a/b/g/n

What?

Scanning is resource intensive.

There's more to it than that, but essentially, Ethernet is more stable in a resource starved environment.

and

Assign the printer its own manual / static IP address

Can't stand it?

Must -- or want to -- use Wireless

Make sure the printer is located where the signal is strong and stable.

If your router supports it, check / change the channel.

Consider:

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

Reduce outside distractions

Make sure the network and the computer processing the job are not swamped with other devices / tasks.

What else?

The printer memory is limited -- the more dense the scan content and the more pages added means that is more for the printer to manage during the job process.

Memory	256 MB
Maximum Memory	256 MB DDR3 SDRAM

Pieces

Break up the job -- Use "Combine" software to put the PDF document back together.

App / Software

Use different app or software to scan the content.

This might help if the app / software is the source of the failure.

Windows

For example, if you are using HP Smart, install and use the HP Scan software.

9025_HP_Scan_Menu_PDF_More_Destination_9

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References / Resources

Product Specifications for the HP OfficeJet Pro 8025e All-in-One Printer (1K7K3A)

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Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one, possibly two shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

Printer Assistant 

HP Scan Assistant

HP Scan 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

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HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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