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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Image distorts in HP Smart when editing a scan

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HP OfficeJet Pro 9010
Microsoft Windows 10 (64-bit)

Using HP Smart to scan a photo, after editing to crop the photo, about half the time, the image returned is skewed or distorted as in the attached. I'm on HP Smart The work around is to do it again and again until by luck you get a proper image.


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HP Smart and its Edit functions have been misbehaving for weeks.


When HP figures out how to fix the several issues, we will see a better result.

Meanwhile, either fight with it or use a different application.


Yes, I know - no one likes it, those of us who use the edit feature are unhappy.


A couple of ideas


HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher


Windows ScanMicrosoft Store (formally Windows Store) - Requires Windows 8 or higher


Paint (mspaint)

  • Find software on your computer >  Paint
  • Paint can be sued to scan - it is not a perfect choice in some ways - it does work and it won't surprise you.


What else?


Irfanview > Brilliant Free Photo Viewing and Print Software


 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.


  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including:  FAQ




  • Both 32bit and 64bit versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store


For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:



Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)


Includes access (where available) to Scan with HP Twain > Adjust settings > Save


How to find Help within the Irfanview software


Once installed, open the software > tab Help


Example help entry:

Vertical/Horizontal Flip

  • Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
  • Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.


Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.




HP Twain – Scan software


Where available, HP Twain is part of the Full Feature Software for your printer.

After the Full Feature Software is installed, HP Twain is available in the same folder as HP Scan.

For example: 

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin


NOTE:  Replace the sample printer name with your printer


NOTE 2:  When installed, HP Twain also works with  Irfanview  software.


Scan for Photo and Document are very similar.

HP Twain is quite similar to HP Scan (Part of the Full Feature Solution).




References / Resources


Full Feature Software

HP Easy Start Printer Setup Software 

When asked, opt for the Full Driver

After the software is installed, Restart the computer and log in



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010 All-in-One Printer series 


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