Incorrect credentials. Check your username/password and try again.

[peterh36]

I get an error message when I try to scan to a network folder.

Its says "Incorrect credentials. Check your username/password and try again." How do I resolve this?

[VikramTheGreat]

Hi @peterh36,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The “Incorrect credentials” error when scanning to a network folder from your HP Smart Tank 7605 All-in-One usually means the printer is unable to authenticate with the shared folder on your Windows 11 PC.
 

Let’s walk through Step-by-Step Fix: Scan to Network Folder

1. Confirm Folder Sharing Settings

On your Windows 11 PC:

1. Right-click the folder you want to scan to → Properties.
2. Go to the Sharing tab → Click Share…
3. Add “Everyone” or your Windows user account and set permission to Read/Write.
4. Click Share, then Done.

2. Note the Network Path

Still in the folder’s Properties > Sharing tab:

• Copy the Network Path (e.g., \\YourPCName\Scans).
• You’ll need this for the printer setup.

3. Enable Password-Protected Sharing

• Control Panel > Network and Sharing Center > Advanced sharing settings
• Under All Networks, make sure:
  • Password-protected sharing is ON
  • Your PC is on a Private network

4. Use Correct Credentials on the Printer

When setting up the scan-to-folder on the printer or via the HP Smart app or the Embedded Web Server (EWS):

• Username: Your Windows login name (e.g., JohnDoe or JohnDoe@outlook.com)
• Password: Your Windows login password (or PIN if that’s what you use)

⚠️ If you use a Microsoft account to log in, use the full email address and password.

5. Set Up Scan to Network Folder

You can do this via:

• HP Smart App > Printer Settings > Scan > Network Folder
• Or access the printer’s Embedded Web Server (EWS):
  • Find the printer’s IP address on its control panel
  • Enter it in your browser (e.g., http://192.168.1.100)
  • Go to Scan > Network Folder Setup

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[peterh36]

Thank you for the response and to answer your reply, the solutions provided have not worked.

These steps do not work for me and I get an error message again saying my credentials are incorrect (see below)

[VikramTheGreat]

Hi @peterh36,

Thank you for letting me know. Sorry to hear that the steps did not fix the issue.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[peterh36 · Accepted solution]

The problem was in the credentials not being accepted - a solution given to me (elsewhere with HP) was to go to windows settings and add another user and then share the folder using that account & its credentials created.

Click the link for I don't have this person's sign-in information to do this

Then click/add a user without a Microsoft account

Create a username and password 

Create answers to 3 questions

Use these new details when adding a folder on the HP app.