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- Re: Ink Tank Wireless 415 prints but doesn't scan after upda...

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02-03-2019
01:02 PM
- last edited on
02-03-2019
07:44 PM
by
Cheron-Z
I have a similar issue - Ink Tank Wireless 415 prints and copies fine, but will not now scan.
This started out of the blue, for no apparent reason (not after an upgrade or change of any kind)
I have tried completely un-installing and re-installing, unplugging and re-starting everything, following the instructions in previous posts.
After re-installing one successful scan was completed before the same error started again, again out of the blue.
Scan Doctor has been run and indicates issue with drivers.
Can you advise what else to try?
02-03-2019 09:10 PM
Hi,
Thanks for using the HP Support Community.
Please Uninstall and Reinstall the FULL feature software following these steps:
1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/sg-en/drivers
Key in your printer model, Operating System and download & install the FULL feature software.
3. Install the FULL feature “Saved” software
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
If you are not sure how to do this, the following resource will walk you through the steps:
How to Uninstall Download & Reinstall a Printer software
Hope that helps!
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Question / Concern Answered, Click "Accept as Solution"
02-04-2019 07:21 AM
Hi,
Try a 3rd party software:
https://www.hamrick.com/
Overview of VueScan
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"