Ink Tank Wireless 415 prints but doesn't scan after update

[RC2019]

I have a similar issue - Ink Tank Wireless 415 prints and copies fine, but will not now scan. 

This started out of the blue, for no apparent reason (not after an upgrade or change of any kind)

I have tried completely un-installing and re-installing, unplugging and re-starting everything, following the instructions in previous posts.

After re-installing one successful scan was completed before the same error started again, again out of the blue.

Scan Doctor has been run and indicates issue with drivers.

Can you advise what else to try?

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[RC2019]

Thanks for the response. Already done exactly that but the problem persists. As I said, it's just the scanner, intermittently. The printer and copy functions work fine.

Any further suggestions?

[greenturtle]

Hi,

Try a 3rd party software:

https://www.hamrick.com/

Overview of VueScan

Hope that helps!