Is there a TWAIN driver for my Officejet Pro?

[LynnNoelle]

I recently purchased an HP Officejet Pro Premier All-in-One printer/scanner, model #9019. This week I purchased a Silhouette Curio die-cutting machine  for design and craft work. The design software includes a function whereby one can import images into the software directly from your scanner. When I attempted to test this feature, the software tells me that there is no TWAIN-compatible scanner installed on my system. Is my brand new printer/scanner truly not TWAIN-compatible? I did not think I had to worry about this because I assumed all modern scanners were TWAIN compatible. Is there TWAIN software available from HP that I can install to get this to work?

[Kumar0307]

Hi @LynnNoelle

Welcome to the HP Support Community. I'd be happy to assist you.

According to the printer specifications, this printer has Twain Version 2.2

Refer to this article to know more information about twain compatible printers. Click Here

To know how to install TWAIN drivers, click here

To resolve any issues regarding TWAIN, kindly refer to this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[LynnNoelle · Accepted solution]

Thank you for clarifying that the HP Officejet Pro Premiere 9019 does intact have a twain driver, TWAIN Version 2.2. I clicked the link you provided to find more information about twain compatible printers. My printer is not listed. When I clicked the link on home to install TWAIN drivers, I read info that indicates that the only operating systems which are supported for this driver are various Microsoft Windows OS's. I have a Mac running High Sierra, OS 10.13.6. I seems I am out of luck. Too bad. If I had known this ahead of time, I would not have purchased this particular all-in-one printer/scanner.

[Kumar0307]

@LynnNoelle

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[LynnNoelle]

Thank you so much. I do appreciate your assistance.